Returns & Exchanges

1. Our return, exchange &refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.;
2. Under normal circumstances, customers are required to bear all logistics costs incurred in return and exchange;
3. All returned goods must ensure that the product does not affect secondary sales, including the original outer packaging and instructions;
4. Special products (such as food, underwear, skincare products, etc.) generally cannot be returned or exchanged. We will explain these products on the product page.
5. The returned goods will generally be refunded at the original product price at the time of purchase, and all logistics costs incurred will not be refunded;
6. Returned goods are generally refunded within 3 working days after we receive the goods, and refunded according to the original payment method.
7. If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

• Received defective product?
• Received the wrong product?
• Received a product not as described?

Solution: We replace it!

If you receive your product from us with the above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s), we will investigate, offer a solution and ship out any replacements needed.